At Royal London, customer satisfaction is our priority. If you are not completely satisfied with your purchase of a men's denim jacket or denim bottoms, we are happy to assist with eligible returns and exchanges.

Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• Items must be unworn, unused, and unwashed.
• All original tags must remain attached.
• Products must be returned in their original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.
• Gift cards.
• Products that have been worn, washed, altered, or damaged by the customer.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We gladly accept exchanges for a different size or color, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photographs of the item and packaging. We will resolve the issue promptly at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or an error made by Royal London.

Contact Us

If you have questions about returns, exchanges, or refunds, please contact our customer support team using the contact information provided on our website.